Refund and Cancellation Policy
Important Note:
Adiuvo only provides on-demand personal assistance and delivery services. We do not take responsibility for the quality of the products being delivered.
At Adiuvo (“we”, “us”, “ours”), customer satisfaction is our top priority. While we strive to provide the best services, we understand that some situations may need refunds or cancellations. We encourage you to read this policy carefully to learn about your rights regarding the refund and cancellation policies. By accessing our platform, you acknowledge that you have read and understood the policy of Adiuvo and agree to comply with the terms mentioned hereunder.
Cancellation Policy
No Cancellations After Initiation
Orders placed on Adiuvo are prepaid, based on top-up credits for time and distance. Once a task is initiated, cancellations are not permitted, and no refunds will be issued.
Exceptional Cases
In rare situations, Adiuvo may, at its sole discretion, restore your time or distance credits wholly or partially if:
- A technical issue on Adiuvo’s platform prevents the task from proceeding.
- The assigned service partner was unable to start or complete the task due to reasons beyond the customer’s control.
- The service was significantly delayed due to Adiuvo’s operational issues (excluding third-party factors like traffic, weather, or unforeseen circumstances).
Decisions on such cases will be made after review by Adiuvo’s customer support team.
Refund Policy
No Cash Refunds
Since Adiuvo operates on a prepaid top-up system, refunds in cash, bank transfers, or original payment methods will not be provided under any circumstances.
Credit Reinstatement (If Applicable)
In rare cases where a refund is deemed appropriate by Adiuvo’s customer executives (as outlined in the exceptional cases above), customers may receive a partial or full restoration of their time or distance credits to their Adiuvo account.
How to Request a Credit Reinstatement?
- Any such request must be made within 24 hours of the issue via the Adiuvo app or customer support.
- Customers may be required to provide proof, such as order details, screenshots, or other supporting evidence. The final decision will be at the discretion of Adiuvo’s review team.
Processing Time
- If a credit reinstatement is approved, the time/distance credits will be restored within 7 business days to the customer’s Adiuvo account.
For any questions, disputes, or assistance, please contact us via customer support or email us at adiuvo.in@gmail.com