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Privacy Policy

This Privacy Policy (“Policy”) outlines how Adiuvo gathers, utilizes, processes, stores, transfers, and safeguards the information collected from you which may include your personal information (“Data”). This Policy applies to all users, service providers, and other individuals (“User” or “You”) interacting with Adiuvo via our mobile applications, websites, and any associated services or products (collectively referred to as the “Platform”).
We encourage You to carefully read and review this Policy to fully understand how we collect, handle, store, and manage your Data. By using or accessing our Platform, You confirm that You have read, understood, and agree to be bound by the terms of this Privacy Notice.
In situations where You provide us with personal information relating to others (such as your family members, friends, or other individuals), You certify that You have obtained their permission to share this information with us and consent on their behalf to its processing as described herein. You agree to keep Adiuvo indemnified from any claims made by such individuals.
You have the right to withdraw Your consent in respect of the information collected and stored by us and from processing Your Data at any time by contacting us through the modes and mediums mentioned in this Policy. Please note that such withdrawal may limit Your use of certain features or services and could lead to the deactivation of Your account or termination of your relationship with Adiuvo.

1. Definitions​

For the purposes of this Privacy Policy, the following terms shall have the meanings ascribed to them below:

  • “You”, “Your”, or “User” means any individual or entity that uses or accesses the Adiuvo platform, including both service recipients (end users) and service providers (partners, vendors, etc.).
  • “Platform” collectively refers to the Adiuvo mobile application, website, associated digital interfaces, and backend systems used for the provision of on-demand personal assistance services.
  • “Personal Data or Data” means any information that identifies or could reasonably be used to identify an individual, either directly or indirectly. This includes names, contact details, identification numbers, location data, biometric identifiers, payment data, and more.
  • “Service Provider” means any individual or organisation that provides services through the Adiuvo platform, including delivery agents, personal assistants, vendors, or merchants.
  • “Affiliate” refers to any entity that directly or indirectly controls, is controlled by, or is under common control with Adiuvo.
  • “Third Party” refers to entities other than the User and Adiuvo, including service vendors, external platforms, government authorities, or independent contractors engaged by Adiuvo.
  • “Processing” refers to any operation performed on Personal Data, whether by automated means or not, including collection, storage, use, sharing, transfer, modification, deletion, or analysis.
  • “KYC” (Know Your Customer) means the process by which Adiuvo verifies the identity of its Users and Service Providers in compliance with legal and regulatory requirements.
  • “Cookies” are small text files that are stored on a user’s device to track and enhance user interactions with the application.
  • “Consent” means any freely given, specific, informed, and unambiguous indication of the User’s wishes by which they signify agreement to the processing of their Personal Data.
  • “Applicable Laws” means all laws, statutes, regulations, rules, ordinances, and requirements of any applicable government authority or regulatory body in India, including the Digital Personal Data Protection Act (DPDPA).

2. What Data Do We Collect?

We gather various types of Personal Data when You interact with Our Platform to deliver seamless personal assistance and services in Jabalpur and other regions. This includes identification details, contact information, eligibility records, transaction history, financial and payment data, log information, and location-based data.

Elaboration On The Type Of Data We Collect

  • Identity Information: Name, date of birth, gender, nationality, photos, and identification documents (such as government-approved IDs, excluding restricted national IDs).
  • Contact Information: Address, phone number, email address, and billing or delivery location.
  • Eligibility & Verification Information: For service providers, we collect professional licensing details, insurance records, and background verification documents.
  • Transaction & Financial Information: Details of services requested/provided, order history, feedback, bank account details, and payment card information processed through secure gateways.
  • Technical and Device Information: Device model, operating system, unique device identifiers, IP address, browser types, and access times.
  • Location Data: Real-time location tracking when You use location-based personal assistance and delivery services on the Application.

3. How Do We Use Your Data?

We use Your Data for purposes such as creating and managing Your account, staying in touch with You, and offering the features, services, and functionalities available on Our Application.

  • For Users: To register and verify your account, perform KYC checks, facilitate personal assistance requests, process secure payments, communicate service updates, respond to feedback, and personalize your experience.
  • For Service Providers: To verify background credentials, manage task allocations, process payouts, and generate operational performance reports.
  • General Purposes: To conduct business operations, analyze app performance, resolve technical glitches, prevent fraudulent activities, and comply with applicable Indian laws and regulatory bodies.

4. Who Do We Share Your Data With?

We share your Personal Data only with trusted third-party service providers to facilitate the delivery of services (such as payment gateways, logistics support, and cloud hosting).

  • No Selling of Personal Data: Adiuvo will never sell, rent, or lease Your Personal Data to third parties.
  • Legal Compliance: We may disclose your information if required by law, court orders, or government/regulatory investigations in India.
  • With Your Consent: Any sharing outside the scope of this policy will only occur after obtaining your explicit prior consent.

5. How Long Do We Retain Your Data?

We process and store Your Personal Data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable Indian laws. Once no longer needed, your data is securely deleted or anonymized.

6. How Do We Keep Your Data Safe?

We implement robust technical, administrative, and physical security measures (such as encryption and secure servers) to protect Your Personal Data against unauthorized access, loss, or alteration. However, no internet transmission is 100% secure, and Users are responsible for maintaining the confidentiality of their account credentials and OTPs.

Contact Us

If you have any questions, concerns, or requests related to your privacy, data correction, or withdrawal of consent, please contact our Grievance/Privacy Officer at:

  • Email: adiuvo.in@gmail.com
  • Location: Jabalpur, Madhya Pradesh, India