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Safety Policy

Safety Policy

At Adiuvo, your safety is our top priority. We are committed to providing a reliable and secure platform that connects you with trusted Adiuvo Personal Assistants who can assist you with various tasks, such as driving, delivering groceries, or other errands. This Consumer Safety Policy outlines the measures we take to ensure your safety and the expectations we have for both Adiuvo Personal Assistants and users.

1. Personal Assistants' Screening and Verification

  • All Adiuvo Personal Assistants undergo a thorough background check, including identity verification, driving history (if applicable), and criminal record checks.
  • Police verification is a mandatory prerequisite and shall be duly completed at the time of Adiuvo Personal Assistant account creation and onboarding.
  • No Personal Assistant shall be activated on the platform without successful completion and validation of such verification, in accordance with applicable laws and Adiuvo’s internal compliance policies
  • Personal Assistants must submit valid government-issued ID documents (excluding restricted national IDs), vehicle documents, and a driving license (if providing transport services).
  • Personal Assistants are required to complete safety training before being approved on the platform.

2. Real-Time Tracking

  • All Adiuvo rides and errands are tracked in real-time through the app.
  • Users can share live locations with a trusted contact during a ride or task.

3. Users' and Beta Assistants' Ratings

  • After every completed task, both users and Adiuvo Personal Assistants are encouraged to rate each other and leave feedback.
  • Personal Assistants with consistently low ratings or complaints are investigated and may be removed from the platform.

4. Task Safety Guidelines

  • Users must clearly describe the task, ensuring it is lawful and safe.
  • Adiuvo Personal Assistants have the right to refuse any task that feels unsafe, illegal, or beyond their capacity.

5. Cashless Transactions

  • All payments are processed through secure, cashless methods within the app to reduce risk.
  • Tips can also be given digitally if the user wishes to do so.

6. Data Privacy

  • All personal and location data is protected with high-standard security measures.
  • Adiuvo does not share your information with third parties without your consent.

7. Zero Tolerance Policy

  • Adiuvo maintains a zero-tolerance policy toward harassment, abuse, or illegal behaviour by either party.
  • Any reports of such behaviour will be investigated promptly and may lead to suspension or permanent ban.

8. Support

Our customer support team is available to address safety concerns or report issues.